1.1. Eligibility:
You may initiate a return within 30 days from the date of delivery.
To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
Proof of purchase, such as an order number or receipt, is required for all returns
1.2. Process:
To request a return, please contact our Customer Support team at info@woodifiednatura.in with your order details and the reason for the return.
Our team will review your request and provide you with further instructions on returning the product
1.3. Shipping:
Customers are responsible for the shipping costs incurred during the return process.
We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned product.
1.4. Inspection and Refunds:
Once we receive the returned product, our team will inspect it to verify its eligibility for a refund.
If the product meets the return criteria, we will process the refund to your original payment method within 7 - 14 business days.
2. Refunds
2.1. Eligibility:
Refunds are issued for products that are deemed eligible for return as per our Returns Policy (Section 1).
2.2. Processing:
Refunds will be processed using the original payment method used for the purchase.
Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
3. Damaged or Defective Products
3.1. In the rare event that you receive a damaged or defective product, please contact our Customer Support team immediately at info@woodifiednatura.in We will work with you to resolve the issue promptly.
3.2. When reporting a damaged or defective product, please provide clear photographs or videos showing the issue to facilitate the investigation process.
3.3. If the damage or defect is confirmed, we will offer you a replacement or a full refund, including the shipping costs.
4. Cancellations
4.1. If you wish to cancel an order, please contact us as soon as possible at info@woodifiednatura.in. We will do our best to accommodate your request if the order has not been shipped yet.
4.2. If the order has already been shipped, you may follow the Returns process (Section 1) to initiate a return once the product is delivered to you.
5. Contact Us
5.1. If you have any questions or concerns regarding our Returns and Refund Policy, please contact our Customer Support team at info@woodifiednatura.in. We are here to assist you and ensure your satisfaction with our products and services.
Note: This Returns and Refund Policy is subject to change without prior notice. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting. Please review this page periodically for any changes. Last updated: [26-07-2023].
